Contact Us
When will I receive my tracking number?
You will usually receive your tracking number within 1 to 2 days.
Why isn't my tracking number working?
It may take up to 5 days for your tracking number to activate once you receive it.
How fast is the delivery time?
7-30 Days
What is the exchange/return policy?
We value our customer experience. If you have any problems with our products, we will gladly fully refund you.
About Secret Elf Shop
At Secret Elf Shop, we are passionate about bringing the joy and magic of the holiday season into every home. Founded on the belief that Christmas is a time for celebration, connection, and cherished memories, we strive to provide high-quality products that help create a warm and festive atmosphere.
Our carefully curated selection includes a wide variety of Christmas trees, dazzling lights, and beautiful decorations, all designed to inspire creativity and holiday spirit. We understand that each home is unique, and our diverse range of styles ensures that everyone can find the perfect items to complement their festive celebrations.
Customer satisfaction is at the heart of our brand. We are committed to delivering an exceptional shopping experience, from easy online navigation to prompt shipping and responsive customer support. Our goal is to make your holiday preparations as joyful and stress-free as possible.
Join us at Secret Elf Shop, and let’s make this Christmas season unforgettable together!